Documentations


Internet Controller - FAQ - Uninstall



Q : I would like to disable the "Trusted site" alerts from Internet Controller. How can I do this?
A: Internet Controller displays alerts to inform you if you are browsing on a partner site or a site that you added to your whitelist yourself. However, these alerts can sometimes be disruptive. If you prefer, not to receive alerts in the future, Clik on the ‘Hide these alerts’ checkbox in the balloon notification. Otherwise, you can right-click on the Internet Controller icon in the notification area and select 'Management'. Then check the "Don’t show notifications" checkbox.


Q : When I add a domain to my whitelist, I receive no notification. What can I do?
A: In order to add a domain to your blacklist or whitelist, always enter the main domain without 'www'. For example, if you would like to add 'http://www.mysite.com/index.php', enter 'mysite.com'. The software will take care of converting the entry to '*.mysite.com'.


Q : When I add an URL to my blacklist, the site is not blocked. What can I do?
A: In order to add a domain to your blacklist or whitelist, always enter the main domain without 'www'. For example, if you want to add 'http://www.suspiciouswebsite.com/index.php', enter 'suspiciouswebsite.com'. The software will take care of converting the entry to '*.suspiciouswebsite.com'.


Q : When I go to an URL, the site is blocked but I estimate that it's a good website. What can I do ?
A: If a domain is listed in blacklist, it can be in 2 place. In your personal blacklist (from Management > My Blacklist), or directly in our whitelist. We update everyday our blacklist with new suspicious, virus website. If you estimate it's a false positive, please contact us from our contact form and select as subject "Report a false positive detection"